# Job Call Center Agent 47.Html
**Source:** https://cvwarehouse.ae/job-call-center-agent-47.html
**Language:** Russian

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## Call Center Agent

**Dubai**  
**16/09/19**   
**0** Applications

Job Type:

**Full Time**

Salary:

**3000**

·        
Answer
incoming calls and respond to customer’s emails

·        
Management
and resolve customer complaints

·        
Sell
Identify and escalate issues to supervisors

·        
Provide relevant
information to customers

·        
Research
required information using available resources

·        
Research,
identify, and resolve customer complaints using applicable software

·        
Process
orders, forms, and application

·        
Route
calls to appropriate resources

·        
Document
all call information according to standard operating procedures

·        
Recognize,
document, and alert the management team of trends in customer calls

·        
Follow up
customer calls where necessary

·        
Complete
call logs and reports

·        
Other
duties as assigned

**QUALIFICATIONS AND SKILLS**

·        
Proficient
in relevant computer applications

·        
2-4 years
of experience in a call center environment

·        
Knowledge
of customer service practices and principles

·        
Excellent
data entry and typing skills

·        
Superior listening,
verbal, and written communication skills

·        
Ability
to handle stressful situation appropriately

HAMT Consultants

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